http://thethunderdragon.co.uk/2008/05/chained-to-their-desk.html Don't annoy a dragon, for you are crunchy and taste good with ketchup Fri, 09 Jan 2009 10:27:25 +0000 http://wordpress.org/?v=2.5.1 http://thethunderdragon.co.uk/2008/05/chained-to-their-desk.html#comment-1699 Damon Lord Thu, 15 May 2008 07:57:15 +0000 http://thethunderdragon.co.uk/2008/05/chained-to-their-desk.html#comment-1699 Have you ever worked in a call centre? You get barked at for having your phone in not-ready/unavailable/after-call/etc. for more than 5 seconds in order to yawn, get a cuppa, scratch your ear, etc. The company I currently work for were fairly lax, allowing a whole minute between calls, but after a change in work rules and subsequent haemorrhaging of staff in response to silly new work rules, now if you're over 15 seconds off the phone, you're in trouble. Have you ever worked in a call centre? You get barked at for having your phone in not-ready/unavailable/after-call/etc. for more than 5 seconds in order to yawn, get a cuppa, scratch your ear, etc. The company I currently work for were fairly lax, allowing a whole minute between calls, but after a change in work rules and subsequent haemorrhaging of staff in response to silly new work rules, now if you’re over 15 seconds off the phone, you’re in trouble.

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